Free Delivery Over 120AED | Free Returns
Shipping Policy
Processing Time:
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Orders are processed within 1–3 business days.
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Orders placed after 3 PM will be processed the next business day.
Shipping Methods & Delivery Times:
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We offer standard and expedited shipping options.
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Standard shipping typically takes 2–3 business days.
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Expedited shipping typically takes 2–3 business days.
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Delivery times may vary based on location and weather conditions.
Shipping Rates:
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Standard shipping is free for orders over 120AED.
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A flat shipping rate of 20AED applies to orders under 120AED.
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Expedited shipping rates will be calculated at checkout.
Order Tracking:
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Once your order has shipped, you'll receive a tracking number via email.
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You can track your order at any time using the tracking link provided.
Return & Refund Policy
Return Window:
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We accept returns within 7 days of receiving your order.
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Items must be in their original condition, unused, and in the original packaging.
How to Return:
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Contact our customer service team at [Contactus.raaichi@gmail.com] to initiate a return.
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You will receive a Return Merchandise Authorization (RMA) number.
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Package the item securely and include the RMA number.
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Send the return item to the address provided in your RMA email.
Refunds:
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Refunds will be processed to the original payment method once the return is received and inspected.
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Please note, original shipping costs are non-refundable.
Exchanges:
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We currently do not offer direct exchanges. To exchange an item, please return it and place a new order.
Non-Returnable Items:
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Gift cards, personalized or custom items, and clearance sale items are non-returnable.
Feel free to adjust the specifics based on your company's policies and preferences.